Conflict has an intimidating reputation, particularly in the participatory process. It can frustrate staff, damage relationships within the community, and even mean the end of a project years in the making. But conflict can also be constructive and lead to growth, as the community shares perspectives and builds empathy. As facilitators, we help connect communities during conflict and continue to direct their input towards a common goal or purpose.

Our goal for this guide is to provide realistic, practical tools for facilitators in participatory processes. This is inclusive of actions that can be taken before, during and after interactions and in one-on-one, small and larger group settings. Many of the strategies in this guide are building blocks for creating positive, transformative interactions. We aim to support the industry in enhancing their daily work, fostering growth, and driving more effective public participation.